SaleLens is a powerful software-as-a-service (SaaS) platform that provides businesses with a comprehensive set of tools to analyze their sales processes effectively. SaleLens uses Stripe as its payment gateway to process customer subscriptions.
As a SaleLens customer, you have the ability to manage your active subscriptions in the Stripe Customer Portal. In this knowledge base article, we will walk you through the process of accessing and managing your active subscriptions in the Stripe Customer Portal.
Step 1: Accessing the Stripe Customer Portal
To access the Stripe Customer Portal, you need to follow the below steps:
Open your preferred web browser.
Go to the SaleLens website.
Click on the "Sign in" button on the top right-hand corner of the homepage.
Enter your credentials to log in to your SaleLens account.
Once you are logged in, navigate to the "Subscription management" section of your cabinet
Click on the "Manage Active Subscriptions" button, which will redirect you to the Stripe Customer Portal.
Step 2: Managing Your Active Subscriptions in the Stripe Customer Portal
Once you are in the Stripe Customer Portal, you can manage your active subscriptions in the following ways:
View your active subscriptions - The first thing you will see when you log in to the Stripe Customer Portal is the "Subscriptions" tab. This tab will display all of your active subscriptions with SaleLens, along with details such as the subscription start date, the billing interval, and the subscription amount.
Update your payment method - If you need to update your payment method for your SaleLens subscription, you can do so by clicking on the "Payment Methods" tab. Here, you can add a new payment method, update your existing payment method, or delete an outdated payment method.
Change your subscription plan - If you need to change your SaleLens subscription plan and add or remove sales reports available for analysis, you can do so by clicking on the "Subscriptions" tab and selecting the "Change Plan" button.
Cancel your subscription - If you need to cancel your SaleLens subscription, you can do so by clicking on the "Subscriptions" tab and selecting the "Cancel Subscription" button. Note that cancelling your subscription will not result in a refund, and your subscription will remain active until the end of the billing period.