As a SalesLens user, you rely on our AI-powered sales call scoring system to accurately evaluate and analyze your sales calls. However, sometimes you may encounter an issue where the scoring seems inaccurate or inconsistent. In this article, we will guide you through the troubleshooting process to help you identify and resolve the issue.

Before we dive into troubleshooting, let's review some best practices for using SalesLens.
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It is important to ensure that your sales calls are of high quality and recorded clearly. Make sure that there is no background noise or interference that could affect the accuracy of the scoring.

Now, let's explore the troubleshooting steps for inaccurate scoring:

The first step in troubleshooting inaccurate scoring is to review the questions that are being asked about the sales call. Make sure that the questions are clear and concise, with simple yes/no answers. If the questions are vague or open-ended, this can lead to inaccurate scoring. Additionally, ensure that the questions are relevant to your industry and specific sales process.

Kindly take a look at an article on the subject of Best Practices and Examples for Creating Effective Questions.

If the previous steps did not resolve the issue, review the sales call transcript to identify any issues with the AI analysis. Check for any technical glitches or errors in the recording that could affect the accuracy of the scoring.

If the above steps did not resolve the issue, it's recommended to contact SalesLens support for further assistance. Click on the warning icon located in the top right corner of the sales report to send a message to our team. Our support team will review the case and work with you to resolve the issue.

In conclusion, accurate scoring of sales calls is critical to improving sales performance and achieving business goals. By following the best practices and troubleshooting steps outlined in this article, you can ensure that SalesLens is working effectively for your business.