As a SalesLens user, one of the most important features you may be utilizing is the ability to create sales call analysis reports. These reports can provide valuable insights into your sales activities and help you make informed decisions about how to optimize your sales process. However, like any software, SalesLens may encounter errors or technical glitches that can prevent you from generating the reports you need.

One common issue you may encounter is a failed status when attempting to create a sales call analysis report. When this happens, you will see a failed status badge on the report status, indicating that the report analytics have failed for some reason. It's important to note that reports with a failed status will not count towards your total used reports number.

There are a few reasons why a sales call analysis report may fail to generate. One possibility is that there may be temporary technical glitches, such as the AI servers being on a high load and unable to respond fast enough. If this is the case, you may be able to resolve the issue simply by re-uploading the report little bit later.

However, if re-uploading the report does not resolve the issue, it's important to reach out to our support team for assistance with troubleshooting the problem.