Sales report scoring is an essential tool for businesses to measure and assess the performance of their sales team. It provides valuable insights into the effectiveness of sales calls, allowing businesses to identify areas for improvement and optimize their sales strategies. SalesLens SaaS offers an efficient and reliable way to score sales calls and track performance metrics through its call scoring feature.

Basic call scoring involves a series of questions with possible yes/no/not applicable answers. Each question is assigned a score of 100% for a positive answer, -100% for a negative response, and 0% for a non-applicable response. The total score for the call is calculated by taking the average score for each question.

SalesLens Reports section allows businesses to filter the call score statistics by employee and date. This feature enables managers to analyze the performance of individual employees and track trends in sales performance over time. The reports section also offers the option to download raw data to XLS for further analysis and data visualization.

The Dashboard section of SalesLens provides summary statistics for all questions over the last seven days. This feature allows managers to identify key areas of performance and make data-driven decisions based on these insights. Filters by question group and employee further enhance the usability of this feature. Additionally, the dashboard displays the best and worst calls of the week to use for training and coaching of sales managers.

It is recommended that analysis questions are framed positively, with a positive answer indicating an excellent call quality and a negative response indicating a non-quality call. This approach enables managers to focus on identifying areas for improvement and providing constructive feedback to employees.

For example, instead of asking whether a salesperson used rude words and phrases?, it is better to ask if the salesperson's speech was professional and free of profanity and colloquialisms?
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We recommend that you read the article "Best Practices and Examples of Creating Effective Questions" for more information.